Product Launch Support
As your product or service offering is built, we’ll simultaneously Program Manage other aspects which are critical to your launch:
Production Readiness
Enablus can configure the production environment that will be deployed at your data center. We will procure the necessary HW and SW, configure it, load with the target applications and test database, test internal and external interfaces, scrub the database, and tag as ready for production.
Supply Chain/Partner Integration
"Managing the posse" of supply chain partners can involve a large amount of time for an new product team. Enablus can collaborate with your product, technology and legal teams to define performance KPIs and integration project plans. We can make the vendor site visits, coordinate the communications, manage workflow and integrate your partners' efforts with the overall product launch.
E2E Testing & Certification
One of the final pre-launch steps is to perform End-to-End Testing for all of your touchpoints, which include internal systems, external supply chain interfaces, and external customer-facing channels. Our approach to E2E Testing & Certification covers the various user scenarios ("happy path," alternate, negative, and exception) across three broad areas:
Order to Cash Cycle
Ensure customer order data is transmitted to your appropriate fulfillment partners, ensure fulfillment data is transmitted back to your company's financial team.
Product/Service Fulfillment
Ensure product/services requests are produced, distributed and/merchandised according to quality specifications.
Returns/Customer Service
Ensure correct issuance of RMA, verify receipt of product, issue refund, and verify fidelity of customer support messaging across all channels.
Contact us today to discuss your project.
